What is your name and position with Sepia Host?
Khalid Saleem, Co-Founder
Please tell us the year established and brief history of Sepia Host?
Founded in 2004, Sepia Host is a subsidiary of Sepia Solutions. Whereas Sepia Solutions is a complete IT Solutions company, Sepia Host deals with the Web hosting, cloud hosting, dedicated servers, domain registration and other such services related to hosting.
What do you offer your customers that are unique to your company?
We provide enterprise level IT services to businesses of all sizes with customized and tailored made solutions considering their requirements. Our tools provide unmatched flexibility to our customers and make the purchase experience as simple as possible. Our cloud hosting allows them to modify individual components as needed. They can individually upgrade RAM, CPU, disk space and backups to their exact needs!
In one sentence, ‘Right solution with competitive prices’ is what we offer.
What is the most challenging aspect to offering Web Hosting?
Providing the highest level of support possible; custom made solutions with competitive prices.
What is it that makes Sepia Host a competitive company in the Web Hosting market?
Our services and round the clock support along with competitive prices. Further to that, the following elements differentiate us from our competitors:
- Providing flexibility and choice of services
- Deploy leading technology that benefits our customers
- Competitive prices with no contract commitment
- Customer is always in control
- Experienced team for providing support and assistance to customer
- Make purchase and cancellation process as simple as possible
What new features have Sepia Host added for its customers in the past year?
We started offering cloud hosting and VPS services last year. We have added support for Microsoft WebMatrix and Plesk 11. The infrastructure is upgraded with latest and powerful hardware to accommodate the growth of customer base.
What would you say is Sepia Host’s #1 asset to its customer base?
We provide complete flexibility in the purchase and use of enterprise IT technology at a price that is affordable by all. We are constantly improving, updating and offering the latest features and services to our customers.
Where do you see Sepia Host and the web hosting industry in three years?
Now the customer demands more flexibility and personalized solution and the cloud has the answer of the ever-growing needs of the industry. Public cloud and private cloud starts gaining more and more attention.
How many customers do you currently have?
We have hundreds of customers in multiple countries; Sepiahost continues to demonstrate an extraordinary level of value and choice to its customers.
Who are some of your famous clients?
We cannot disclose client names. We operate under NDA with most of our clients and maintain customer confidentiality; only under special agreement we can advertise our relationship.
Do you own your own datacenter?
Though we do not own the real estate of data center but we have proper arrangement for data center services.
Where are they located?
Our parent company has locations in Chicago and Phoenix, USA
What kind of backup power do you have?
UPS and Diesel Power Backup Generators
Do you have multiple backbone connections?
What connections do you have?
We have multiple carriers available including: AboveNet, AT&T, CenturyLink, Cogent,Cox, Integra, Level(3), Paetec, SRP Telecom, TeliaSonera, TW telecom, Verizon, Western Wi-Max, XO Communications and Zayo.
Do you offer 24/7 support?
Yes, and we do it using on-site trained staff who answer questions quickly and are trained to fix problems. We don’t just have a 24 hour support; we have on-site experts available at all times.
Do you have technicians present 24/7 or 9-5 M-F?
We are staffed 24/7, 365 days of the year.
What is your average turn-around time on a support ticket?
Our standard turn-around time is 60 minutes or less.
Do you charge your clients for support? If so, please explain.
Do you offer a money back guarantee?
No. We have no contract commitments, so a customer can cancel service at any time. The details can be obtained from the following page http://sepiahost.com/about/policy/
Thank you for your time and insight into Sepia Host.